Thank you for visiting and shopping at www.canelitacosmetics.com, the following are the terms and conditions of our shipping policy.

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you have not received a tracking number please contact us via email at [email protected]

Damages

www.canelitacosmetics.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Wrong address

We will not be responsible for wrong shipping address if we do not have the correct information.

International Shipping Policy

We currently do not ship outside the U.S.